Contact Us
Have a question about a product, need help with sizing, or want an update on your order? The team at ThikShop is here to support you every step of the way!
Get in Touch
- Email Support: support@thikshop.com (We respond to most emails within 1-2 business days. Please check your spam folder if you do not see a reply)
- Customer Phone: 774-462-0774
- Website: thik.shop
- Mailing Address: 7 Summer St, Salem, MA 01970
- Support Hours: Mon – Sat: 9:00 AM – 5:00 PM (EST)
Frequently Asked Questions (FAQ)
1. Faulty or Incorrect Item Received
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@thikshop.com with photo proof of the issue and your Order ID. We will happily arrange a free replacement reshipment or full refund without requiring you to return the original product.
2. Shipping & Tracking Delays
Orders are processed and printed within 2-5 business days, followed by standard shipping (3-7 business days). Once shipped, you will receive a tracking code via email. If your order is slightly delayed, please allow a few additional days for carrier updates before reaching out to support.
3. What If I Entered the Wrong Address?
If you realize you entered an incorrect shipping address, email support@thikshop.com within 12 hours of placing your order. Once an order enters production or has shipped to carrier facilities, address changes cannot be guaranteed.
4. Can I Exchange for a Different Size?
Please review our Size Chart carefully before ordering. If you select the wrong size by accident, contact support within 30 days. We offer exchanges within 1 size above/below original orders for a minimal reshipment handling fee. If we accidentally sent the wrong size from what was ordered, we will send a free replacement!