Return & Refund Policy

Return & Refund Policy

At ThikShop, customer satisfaction is our top priority. Since our items are custom print-on-demand (POD) products made specifically for you upon order placement, we maintain a clear, fair, and hassle-free return and replacement policy.

1. 30-Day Guarantee & Eligible Returns

  • Damaged, defective, or stained items upon arrival.
  • Misprinted or blurry graphics.
  • Incorrect item or size received (different from what you ordered).
  • Package lost in transit (confirmed by courier tracking).

2. How to Request a Replacement or Refund

  1. Email our support team at support@thikshop.com within 30 days of receiving your package.
  2. Include your Order ID, a brief description of the issue, and clear photo/video evidence showing the defect or incorrect item.
  3. Our team will review your request within 24 hours. Upon approval, we will immediately issue a free reshipment or process a full refund to your original payment method. You do not need to ship the defective item back to us!

3. Order Cancellations & Modifications

  • Cancellation or modification requests (size/color/address change) must be submitted within 12 hours of placing the order.
  • After 12 hours, orders enter the printing pipeline and cannot be cancelled or modified.

4. Size Exchanges

Because products are printed on demand, please consult our sizing chart prior to ordering. If you ordered the wrong size by mistake, contact support@thikshop.com. We can offer a discounted replacement re-order for 1 size difference.

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