Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the ThikShop FAQ page! Below are answers to the most common questions regarding our custom print-on-demand (POD) products, shipping, sizing, and order tracking.

General Questions

Q: What is ThikShop?

ThikShop is a US-based print-on-demand apparel store offering unique graphic t-shirts, hoodies, sweatshirts, and accessories printed with high quality DTG technology.

Q: How can I contact customer support?

You can reach out to our customer care team via email at support@thikshop.com or by phone at 774-462-0774. Our office hours are Mon – Sat: 9:00 AM – 5:00 PM EST.

Orders & Payments

Q: What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal on thik.shop.

Q: Can I modify or cancel my order after placing it?

Because orders are sent to production rapidly, you must email support@thikshop.com within 12 hours of placing your order to request cancellations or address updates.

Printing & Shipping

Q: How long will it take to get my order?

  • Production Time: 2 – 5 business days.
  • US Delivery: 3 – 7 business days.
  • Total Delivery Window: 5 – 12 business days within the US.

Q: How do I track my order?

As soon as your package ships, we send a shipping confirmation email containing a tracking link. You can also visit our Track Your Order page.

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